Review: Ann Taylor @ Briarwood Mall

This is the first of my several upcoming reviews of places in Ann Arbor. They're not really reviews really, but more like stories about my either SUCK or pleasant experiences at these establishments.

First up, Ann Taylor Briarwood Mall store in Ann Arbor (Store#155).
Verdict: SUCK. ASS. STUPID.

On Sunday, 2/3/2008 I went to this said store and purchased 3 pieces from their Triacetate Suit Collection: jacket ($198), pants ($128), and skirt ($108). The particular jacket I wanted, they didn't have size 0 for me to try on so I went home with size 2--I figured good enough and it gives me room to "grow"...

On Saturday, 2/9/2008 I went back to try on shirts so I grabbed the same jacket to make sure it went ok together. But they had size 0 and it did, indeed, fit better so I asked them to put it on hold. The very next day, I returned with my receipt and size 2 jacket to exchange. But now they had the "The Suit Sale" going. 50% off any jacket with purchase of pant or skirt. So I asked the lady if that applies to me (Katie M. sales associate#00000864900). Then the bitch rolled her eyes and looked at me like I'm crazy and says "um, we don't apply promotions retroactively."

What? I mean they have a 90-day return policy. So I e-mailed their customer support. Here's the response:

Response (Rob Loescher)
Dear Ms. MY LAST NAME:

Thank you for contacting us. Your feedback was forwarded for additional review and we would like to provide you with our response from the Corporate Office.

Unfortunately, promotional offers cannot be applied to previous purchases and are not eligible for price adjustments. This information is stated in the written guidelines of all promotions. I apologize for any misinformation you may have received and I regret to inform you that we are unable to make exceptions.

Thank you again for taking the time to share your thoughts. I hope you will give us another opportunity in the future.

Sincerely,

Rob Loescher
Coordinator
Ann Taylor Client Contact

http://www.anntaylor.com/
http://www.anntaylorLOFT.com/

100 Ann Taylor Drive P.O. BOX 571650 Taylorsville, UT 84157-1650

Ohhh. So it's a company-wide policy to be STOOOOPIIIIID. I can't think of any other place that has this idiotic policy.

My solution? I went and bought the jacket and pants for $227 at another Ann Taylor location and got my $326 back from Briarwood Ann Taylor. I got my $99 off. Well-deserved, might I add. "Was there anything wrong with the garments?" "Nope."

Apparently Ann Taylor is run by a bunch of idiots who lack common sense.