Seriously. They had tough competition like UPS and Comcast. But DHL just blew them all away this week!
So I ordered this camera from Sixth Avenue Electronics via Amazon. I ordered it Wednesday night (Thursday) around 1 AM. So I was pretty excited to find out that they had already shipped it on Thursday around 5 PM. I was looking forward to Monday when the camera was supposed to be delivered and whatnot. I live in an apartment community so DHL/UPS/FedEx/USPS delivery people know to drop off the package at the club house when we're not home. They can sign on our behalf and we can pick up the packages at the club house. I'm anal so of course I was tracking the package the entire time and set up e-mail notifications for exceptions and delivery notifications.
Monday at 1:52 PM, I received this message from DHL: October 8 2007 1:28 PM - Consignee premises closed. Will attempt again next business day. - Romulus,United States Of America
WTF. I get home, nothing at the club house, and not tags/notices at my apartment. Hmm... Ok... I was pissed, but I let it go because I was preoccupied with something else (probably drinking beer).
Tuesday, 3:51 PM: October 9 2007 3:25 PM - Delivery attempted. Recipient not home - Romulus,United States Of America
WHAT? Again, I go home, nothing at the club house and no tags or nothin' at my apartment!!! So I called them up. They transfer me to the local field station or whatever. Ring, ring, ring, ring.... NO ANSWER. I mean I let that sucker ring for a long ass time too. So I call their general customer support. I bitched and bitched about how for TWO days they haven't taken the package to the club house and they didn't even leave a single missed delivery tag. I mean if I wasn't anal and wasn't tracking this stuff online, I would have just waited for the fucking thing to arrive and they would have just returned the shipment to the seller. I bitched so much that they actually filed an official complaint for me, and I apologized to the person on the phone and told him that I know it's not his fault and I was sorry for yelling at him, but I'm just frustrated. "Of course, ma'am".
That's not it. So he said if I'm not going to be home to receive the package, I have to have the sender give an authorization to re-deliver the package to a different address because the club house has a different address from my apartment!!! Duuuude. I never had to do that before! So I contacted 6Ave.com and they told me that Amazon has to change it because they technically received the order from Amazon. So I contacted Amazon and they told me they can't do anything because they didn't sell/ship me anything so I have to contact 6Ave.com. I contacted 6Ave.com AGAIN and told them the situation. No response...
Wednesday, 11:47 AM: October 10 2007 11:23 AM - Consignee premises closed. Will attempt again next business day. - Romulus,United States Of America
At this point, I'm fearing for the life of the next DHL person I see. I was already having a frickin' bad day at work. But before I go home, I decided to check the tracking information on the web. This is what I saw!
Delivered? Really? Where's my delivery confirmation e-mail? I went home and went straight to the club house. Apparently the people at the club house told the DHL delivery person that I've been waiting for this package for a long time. His excuse was that something about how he didn't have time to stop by this area so he gave it to someone else to deliver here and that person must have been new.... That doesn't even make sense. Aren't you like assigned delivery areas? WTF. So that was my frustration experience with DHL. You bet the seller is not going to get a very good rating from me on Amazon. You already lose 1 star for using DHL. I've had issues with DHL before. (Just not this bad.) And another star or two for not knowing what they're doing, and another for not responding to my last attempt to contact them.
Another thing that bugs me about their tracking site is that fact that it has "Why is this?" by the Shipment delivered action. I'm not going to question WHY it was delivered. That's their fucking job. I EXPECT them to deliver. What I want to know is why are they inept at their job??? Turds.
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